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Questions & Answers FAQs?

Questions & Answers

Write us an e-mail via the form, or just send us an e-mail directly at.

Shopping Information

You can now buy/order rematado jewelries online. Kindly check this link and follow the steps below on how to order:

  • Create an account
  • Choose your location
  • Shop
  • Checkout
  • Go to branch to pay and pick up your ordered item/s or you can pay it using your debit/credit card. We also deliver within Metro Manila and some nearby provinces indicated in our checkout page.

Please note that the karat, grams, measurement and item price are already indicated in the product details section.

You may check our Official Facebook Page for the announcements and updates regarding our rematado jewelry promos. Here is the link to our FB page:

We currently deliver to areas within Metro Manila and GMA. For other locations, you may pick up the items from the branch. We also deliver within Metro Manila and some nearby provinces. Please visit
You can only pick up the item from its indicated branch location. We also deliver within Metro Manila and some nearby provinces. Please visit
Descriptions are provided for each item. See size chart below each product description.

You may check the My Orders tab in the website and an email confirming the purchase shall be sent to the email address you specified in the online store upon checking out.

You can pay at the branch or pay via credit card. Acceptable debit/credit cards are Visa and Mastercard. You may also pay through bank transfer. You can also pay through your Gcash and Paymaya virtual cards.
Your reservation will only be valid for 48 hours. Items not paid and picked up after this duration will be forfeited.

Orders & Returns

You may refer to the Terms and Conditions indicated in our online store here: and you may also send an email to [email protected] or (02) 8779-9800 (PLDT) / (02) 7759-9800 (Globelines) for further inquiries.

Credit card purchases are considered final. For payments at the branch, you have an option to change your order online.

We’re sorry to hear that you’re unable to place an order. You may contact our online support team at [email protected] or (02) 779-9800 (PLDT) ) / (02) 7759-9800 (Globelines).